PC Warranty Information

PC Warranty Information

A. What does this warranty cover?

All PCs that we supply are warranted free from defects caused by hardware or labour.

B. How long is the warranty?

PROTECT warranty: 3 years labour, 2 year parts, 1 year collection
SUPER-PROTECT warranty: 4 years labour, 2 years parts, 1 year collection
ULTRA-PROTECT warranty: 5 years labour, 3 years parts, 1 year collection

Your warranty starts from the day you receive the PC. Proof of purchase will be required.

C. What is not covered?

The warranty does not cover any defect arising from wear and tear, wilful or accidental damage, negligence by you or any third party (e.g. not using a surge protector), use otherwise than as recommended by us, failure to follow our instructions or any alteration or repair carried out without our approval.

D. What Fierce PC will do?

Any PCs found by us to be defective during the warranty period will be repaired or replaced. Usually this means replacing a faulty component with a new component of the same or better value.

E. How to claim for a warranty repair?

Please contact the retailer where you purchased the PC for help on claiming under warranty as they will be familiar with their own procedures. If you purchased the PC direct from our website (fiercepc.co.uk), please follow the instructions below.

F. How to claim for a warranty repair (purchased through fiercepc.co.uk)?

Please email [email protected] with your original order number and a description of the fault. A team member will contact you and where possible, guide you through resolving the problem yourself. If the PC needs to be returned for repair, we will issue you with an RMA (Return Merchandise Authorisation) number and provide further details. All products being returned under warranty must have been issued with an RMA number. Any PCs received without an RMA number will be rejected and where possible, returned to sender.

G. What costs are involved? / Who pays the postage?

If you need to return a PC for repair within 30 days of receiving it, we will arrange collection by courier. After 30 days, returning the PC to us should be arranged by the customer. Any PCs confirmed by us to be defective under warranty will be repaired and returned to you at our cost. or PROTECT, SUPER-PROTECT and ULTRA-PROTECT warranties, the period is extended to 1 year.
Any PC returned to us and found to be not defective, or not covered by our warranty, will be subject to postage costs and an inspection fee. Please contact us for current costs.

H. How should the PC be packaged for return under warranty?

It is important that returned PCs are packaged correctly as neither we nor our courier will accept liability for damage caused during transit due to insufficient packaging. We recommend retaining the original packaging as you can use this to package the PC in the same manner as when you received it. Please ensure any air packaging is still inflated and in good condition, otherwise you will need to substitute this with similar packaging. Full packaging instructions are available on our website.

I. How long will my warranty repair take?

We aim to have any work completed within 7-10 working days. Please allow for this time before contacting us for an update.

J. Which address will by PC be returned to?

Unless you have told us otherwise, your PC will be returned to the address we have on record. Please ensure you have notified us of any change of address details prior to your system being dispatched as we will not accept liability for any costs incurred due to shipping to an incorrect address.

K. How will you contact me with any queries?

Where a return address or further details need to be confirmed we will attempt to contact you. This will either by via phone, email, or the messaging feature of the relevant online marketplace (e.g. Amazon). Should we not receive a response within 28 days, we will write to you again and make a further attempt to contact you. From this point we will keep your goods for an additional 28 days, if we do not hear from you within this time we reserve the right to dispose of your goods in compliance with local guidelines.

PC Warranty Terms and Conditions

1. In addition to warranties purchased with your PC, all PCs that we supply are warranted free from defects as per section (B). This warranty does not affect your statutory rights.

2. Goods confirmed by us as defective during the warranty period, as per section (B), will be repaired or replaced, usually by replacing a faulty component with a new component of the same or higher value. All PCs returned under warranty must have been issued with a valid RMA number. Any goods received by us without a valid RMA number will be rejected and where possible, returned to sender.

3. This warranty does not apply to any defect caused by fair wear and tear, wilful damage, overclocking, accident, negligence by you or any third party (e.g. not using a surge protector), use otherwise than as recommended by us (e.g. in an unventilated / hot or dusty environment), failure to follow our instructions, or any alteration/repair carried out without our approval.

4. All LCD/LED panels should be considered as class 2, which comply with ISO ISO-9241-302, 303, 305, 307:2008 pixel defects, unless stated otherwise. Dead pixels on LCD/LED panels are covered under the manufacturers’ warranty terms and conditions. We can not guarantee that you will receive a replacement screen should your screen develop any dead pixels.

5. We cannot be held responsible for any loss of data, or need to remind you about backing up your data. Your data is your responsibility and you should take all necessary precautions to reinstate if a loss occurs. It is possible that we will need to format or replace drives when returned under warranty, regardless of any correspondence stating otherwise.

6. We allow you to open your case and install your own components without voiding your warranty, providing the following conditions are followed:

• authorisation for upgrades must be requested by writing to us with your order number and upgrade details
• if the actions of the person installing the components cause damage to the computer, the warranty will be void;
• if you install components that are not purchased from us and they cause problems with your computer, the warranty will be void;
• if you install components that are not purchased from us we will in no way support you in installing them or with any problems you have relating to the components you have installed.
• we will support you in installing components purchased from us.

7. Taking your PC to a 3rd party for the purpose of diagnosing/repairing a fault or upgrading may VOID all warranties on the order. In addition, any costs incurred will not be covered by us. If you have any problems with your order you must contact us for advice and if necessary obtain an RMA number to return the PC to us through the specified returns procedure.

8. In the event of any failure of software or hardware, we will not be held liable to replace, re-install or compensate for any software that is lost, damaged or corrupted. This exclusively applies to software provided free of charge by us or any third party software that was installed by you.