All PCs that we supply are warranted free from defects caused by hardware or labour.

PROTECT warranty: 3 years labour, 2 year parts, 1 year collection
SUPER-PROTECT warranty: 4 years labour, 2 years parts, 1 year collection
ULTRA-PROTECT warranty: 5 years labour, 3 years parts, 1 year collection

Your warranty starts from the day you receive the PC. Proof of purchase will be required.

The warranty does not cover any defect arising from wear and tear, wilful or accidental damage, negligence by you or any third party (e.g. not using a surge protector), use otherwise than as recommended by us, failure to follow our instructions or any alteration or repair carried out without our approval.

Any PCs found by us to be defective during the warranty period will be repaired or replaced. Usually this means replacing a faulty component with a new component of the same or better performance.

Please contact the retailer where you purchased the PC for help on claiming under warranty as they will be familiar with their own procedures.

If you purchased the PC direct from our website (fiercepc.co.uk), please follow the instructions below.

Please email customercare@fiercepc.co.uk with your original order number and a description of the fault.

A team member will contact you and where possible, guide you through resolving the problem yourself.

If the PC needs to be returned for repair, we will issue you with an RMA (Return Merchandise Authorisation) number and provide further details.

All products being returned under warranty must have been issued with an RMA number.

Any PCs received without an RMA number will be rejected and where possible, returned to sender.

If you need to return a PC for repair within 12 months of receiving it, we will arrange collection by courier. After 12 months, returning the PC to us should be arranged by the customer.

Any PCs confirmed by us to be defective under warranty will be repaired and returned to you at our cost. or PROTECT, SUPER-PROTECT and ULTRA-PROTECT warranties, the period is extended to 1 year.

Any PC returned to us and found to be not defective, or not covered by our warranty, will be subject to postage costs and an inspection fee. Please contact us for current costs.

It is important that returned PCs are packaged correctly as neither we nor our courier will accept liability for damage caused during transit due to insufficient packaging.

We recommend retaining the original packaging as you can use this to package the PC in the same manner as when you received it.

Please ensure any air packaging is still inflated and in good condition, otherwise you will need to substitute this with similar packaging. Full packaging instructions are available on our website.

We aim to have any work completed within 7-10 working days. Please allow for this time before contacting us for an update.

Unless you have told us otherwise, your PC will be returned to the address we have on record.

Please ensure you have notified us of any change of address details prior to your system being dispatched as we will not accept liability for any costs incurred due to shipping to an incorrect address.

Where a return address or further details need to be confirmed we will attempt to contact you.

This will either by via phone, email, or the messaging feature of the relevant online marketplace (e.g. Amazon).

Should we not receive a response within 28 days, we will write to you again and make a further attempt to contact you.

From this point we will keep your goods for an additional 28 days, if we do not hear from you within this time we reserve the right to dispose of your goods in compliance with local guidelines.